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Good Customer Service is NOT Dead!
5 November 2010 | by Recently I began a project for a wire vertical antenna and it called for a 20 ft fiberglass or non-conducting pole/mast of some sort. Not to worry as I have a trusty 20 ft Jackite pole in a nice green color. I put the antenna together but the vertical wire was too long and so there was considerable slack wire swinging in the breeze. After some head scratching, I measured my 20 ft Jackite and found it was only 18 ft long!!! YIKES! Did it shrink?
Did it shrink? Nope, it is all good to go!
Thanks to the internet, I was able to send an email to Jackite products and ask if that was normal. In a short time, I received a very nice response from the Jackite vp and an offer that was over the top and way more than I was expecting. It was more than I could accept as I’ve been quite happy with the product otherwise. Turns out that it was a small quality control issue that I can tweak and correct personally.
I get no monetary or other gain out of this, but did want to give credit where credit is due. This level of customer support is often lacking in today’s busy world. I am glad to give a shout out to this company and its products! They do the job and the company stands behind them with good service. Outstanding job Jackite!
72,
Kelly K4UPG PB #173
One Response to “Good Customer Service is NOT Dead!”
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- Matt W1MST, Managing Editor
Glad to hear that someone actually listens and responds. Rare in my experience. I purchased three 20 ft Jackite poles this fall on close out at a florist’s shop. The best part was $5 each!!! Our club group now has the “in the field” supports for a wire dipole and plans to use them to activate a US Island when the weather turns to warm. Glad to hear Jackite responds so well. They seem like a quality product.
73,
John, W9JGO